AnyExchange.Best Service Agreement
1. General Provisions
1.1 The subject of this agreement is the provision of digital currency exchange services between the exchange service and the client.
1.2 The service, on the one hand, is provided by the AnyExchange.Best exchange service, hereinafter referred to as the “Service”.
1.3 An individual who has used the services of the service, on the other hand, is hereinafter referred to as the “Client”.
1.4. The Service and the Client, if mentioned together, may be referred to as the “Parties”
1.5. The parties agree with the provisions described in this agreement, undertake to comply with them, to contact them in case of any disputed situations.
1.6 This agreement is a public offer. Creation of an application on AnyExchange.Best site means the complete acceptance of the offer by the Client.
2. Subject of the agreement.
2.1 Service AnyExchange.Best provides the services contained in clause 4 of this agreement, in turn, the Client complies with the conditions contained in clause 9.
All operations are carried out in accordance with the service regulations, which are described in paragraph 5 of this agreement.
2.2. The client undertakes to pay for the services provided by the service in full and within the indicated period of time.
3. Obligations of the Parties.
3.1 AnyExchange.Best service is obliged:
3.1.1 Exchange electronic currencies of the payment systems Qiwi, Payeer, Perfect Money, Advcash, Yandex Money and some other EPS in accordance with the rules stipulated in this agreement.
3.1.2 Provide the Client with comprehensive assistance in the process of creating, paying, and executing an application for the exchange of digital currencies on AnyExchange.Best.
3.1.3 Ensure the protection of information about completed customer applications, about the amounts and time of their implementation. In cases of operations through anonymous EPS, all information about them is available only to two parties involved in the exchange, with the exception of the situations described in clause 3.1.4.
3.1.4 Prevent the disclosure of personal information of the client received during the exchange to third parties, unless:
The Service is obliged to transmit information by decision of the court in whose jurisdiction the territory of the Service is located;
The Service receives an official request from law enforcement and tax authorities that operate at the location of the Service.
The Service is contacted by the management of partner payment systems.
3.1.5. At each exchange, take into account the personal discount of the Client.
3.1.6. Send funds to the Client within 24 hours, after resolving situations that have arisen in connection with a violation of the exchange rules. These situations are described in clauses 3.2.5, 5.4, 5.6 of this agreement.
3.2 The client of the AnyExchange.Best Service is obliged:
3.2.1 Provide the correct personal information and the required details for the operation. Before submitting, you must ensure that there are no errors or typos in this information.
3.2.2 Indicate the correct personal email address to which the Client has permanent access.
3.2.3 Ensure a reliable and secure Internet connection to the Service using reliable equipment and anti-virus programs.
3.2.4 Follow all points of this agreement.
3.2.5 Contact the Service employees via online chat or e-mail, in cases where the funds were not transferred in full, and in the cases described in clauses 5.4, 5.6. If the Client does not contact the Service employees within a month from the date of the transaction, the funds received become the property of AnyExchange.Best.
3.2.6. Fulfill the requirements of regulatory enactments regulating the procedure for the exchange operation.
3.2.7. Refrain from exploiting various resources to illegally increase traffic.
3.3. AnyExchange.Bestservice has the right:
3.3.1 Suspend the operation of the resource for some time, in order to correct errors, download updates, and carry out preventive maintenance.
3.3.2 To suspend the execution of the application until the circumstances are clarified, if the service has reason to believe that the Client is associated with fraudulent activity. The reason for the suspension of the application may also be an official request from law enforcement agencies.
3.3.3. Define and adjust the systеm of discounts and payment of referral rewards.
3.3.4. Define and adjust the exchange rate of each specific exchange direction.
3.3.5. Privately refuse the Client to provide exchange services without giving reasons.
3.3.6. If a dispute arises, require screenshots or other additional information necessary for the successful completion of the exchange. Such information is provided by e-mail.
3.3.7 Stop communication with the Client, insulting employees, abusively using foul language, asking questions not related to the activities of the Service, not providing the requested information.
3.3.8 Suspend the exchange operation in the cases described in clauses 5.4, 5.6.
3.3.9 Block the application and freeze the client’s funds to verify the authenticity of the data specified in the application, to establish the identity and its compliance with the information in the Service systеm.
3.3.10. The service has to freeze funds received from the Client in the following cases:
3.3.10.1. If the Client conducted any kind of fraudulent activity on our or on third-party exchange services. In such situations, the Client is blacklisted and agrees to indemnify the damage partially or in full, depending on the amount of damage caused.
3.3.10.2. If the Client, when making the previous exchange, received a payment greater than the systеm indicated by mistake, or the operator on our and third-party exchange services. In this case, the client compensates for the damage caused from the amount received upon request, or makes a full payment.
4. List of services
4.1 The service exchanges various tokens, electronic currencies and cryptocurrencies, in particular BTC, LTC, XRP, ZCASH, QIWI, PAYEER, PERFECT MONEY, ADVCASH, Yandex MONEY and many others. When exchanging, it is also possible to use banking systems. A full list of available destinations can be found on the main page of AnyExchange.Best.
4.2 The service does not verify the legitimacy of the source of funds used to carry out transactions.
5. Regulations for conducting exchange transactions
5.1 The service may complete the exchange operation only after the customer has paid the application in full.
5.2 The exchange is fully completed from the moment the funds are sent to the Client at the details that he provided.
5.3 The client does not have the right to cancel the application and return funds on it after he has paid for the application.
5.4. The Service Administration has the right to suspend the operation if the Client has sent an amount different from the amount indicated in the application. In this case, in order to restore the application and complete the operation, according to clause 3.2.5 of this agreement, the Client must contact the administration of the Service. At the same time, the Service will recount the amount of funds received by the client, according to the amount of actual payment by the Client and the rate recorded in the application.
5.5 If the client provides incorrect details, the operation will be suspended. In this case, the funds can be returned at the request of the client, in accordance with paragraph 3.2.5 of this agreement. Please note that the commission for the operation charged by the payment systеm through which the refund is carried out, as well as a fine of 2% of the transaction amount are deducted from the refund amount.
5.6 If the payment for the application was received not from the details specified in the application, or the Customer has changed the note (comment) to the payment, the operation will be suspended. In this case, funds can be returned at the request of the client, in accordance with clause 3.2.5 of this agreement. Please note that the commission for the operation deducted by the payment systеm through which the refund is carried out, as well as a fine of 1% of the transaction amount are deducted from the refund amount.
5.7. If cryptocurrencies are exchanged, then the speed of confirming transactions in the network depends on which particular cryptocurrency is used and the load on its network. The transaction speed of various cryptocurrencies is different and can take from 5 minutes to several days. AnyExchange.Best cannot affect the speed of transactions in cryptocurrency networks and is not responsible for the delays associated with them.
5.8. The client undertakes to complete the transfer in full within 15 minutes from the moment of the creation of the application (in case if payment by cryptocurrency within a given time the transaction should appear on the network). Otherwise, the application will be deleted or recounted at the current rate.
5.9 The application is considered paid after the AnyExchange.Best service received money from the client.
5.10 In the event that the client makes payment with cryptocurrency, AnyExchange.Best service must receive payment within 30 minutes. Payment is considered received after 1 transaction confirmation. The exchange service is not responsible if the transaction does not gain the necessary number of confirmations within a given time, the service has the right to dеlete the application or recalculate at the current rate at the time of receipt of payment.
5.11 In the event that the client makes payment using the electronic payment systеm, the application is deemed paid after receiving money from the client, the exchange service is not responsible for the suspension of the transaction by the security service of the payment systеm of his choice. If the transfer is delayed for more than 30 minutes, the application will be deleted or recounted at the current rate at the time of transfer of funds.
5.12 In the event that the customer pays by credit card, the transfer may be delayed by the banking systеm for up to 5 banking days. If the transfer is delayed for more than 30 minutes, the application will be deleted or recounted at the current rate at the time of transfer of funds.
6. Warranties and liability of the Parties.
6.1. For errors made by the Client during filling out the application, the Client shall be liable. In such cases, the exchange cannot be canceled, and the funds cannot be returned to the Client.
6.2. The Service is not responsible for situations that arise due to the inability of the Client to correctly operate any equipment or networks, even if such situations caused losses to the Client or loss of profit.
6.3. The service is not responsible for delays in transactions if delays are associated with the action / inaction of a third party (for example: banking institutions, payment systems, cryptocurrency networks, etc.).
6.4. The Service is not liable for damage or lost profits of the other Party arising from a misunderstanding of the site’s algorithms, erroneous ideas about the rates and profitability of the transaction.
6.5. The Service is not liable for damage or lost profits of the other Party in the event of exchange delays, regardless of the reason for the delay.
6.6 By making an exchange on the Service, the Client confirms that the funds used by him for the exchange are acquired legally and are not encumbered with the rights of third parties.
6.7 The client is fully responsible for his actions. If as a result of the operation of the Service by the Client, damage was caused to third parties, the Client undertakes to compensate for it.
7. Changes to the terms of the Agreement
7.1. The Administration of the Service has the right to amend this agreement at any time. The amendments take effect from the moment the new version of the agreement is posted on AnyExchange.Best.
8. Force Majeure
Parties are not responsible for non-fulfillment, untimely fulfillment or improper fulfillment of obligations if they are the result of force majeure circumstances, for example: cataclysms, wars, fire, floods, terrorist attacks, power changes, unrest, as well as interruptions in the operation of Payment systems, energy supply, radio networks , Internet providers.
9. Conditions for performing exchange operations.
9.1 The operation of the service for carrying out any kind of illegal operations is strictly prohibited. For an exchange in any way connected with fraudulent or other criminal activity, the Client bears full responsibility, in accordance with the legislation of his country.
9.2 The service may disclose information about exchanges, the illegality of which has been established, to law enforcement agencies, the injured party, and the management of partner payment systems.
9.3 The exchange can be completed only after the withdrawal of funds by the client from his wallet / card / account. Responsibility for the legality of funds previously received by the Client to the wallet / card / account is borne by himself.
9.4. Bank transfers are carried out through online banking of the payment systеm specified by the Client. If the application was created with the participation of the bank operator or using the terminal, the funds must be returned within 24 hours. If the exchange operation involves payment to a Sberbank card, the commission, as a rule, will be 1% of the transfer amount (set by Sberbank).
9.5. Involving a third party in the exchange transaction (his details, wallets, cards, accounts), the Client himself is responsible for his consciousness. The Service is not responsible for transactions carried out for the Client by third parties.
9.6. When exchanging any currency for cash, the check and recalculation of money is carried out only when issued at the checkout (or near the courier), otherwise we are not responsible for any discrepancies.
9.7. By clicking on the button “Exchange” the Client fully accepts all the clauses of this agreement.
