F.A.Q
1. Is it necessary to register on the site?
Registration is required only when buying assets with money from the card. In other cases, you can create an account at will. But registration gives you a number of advantages — the ability to track the history of all exchanges, automatic participation in the affiliate program and the discount systеm.
2. Why should I provide my personal data?
We need personal data in order to understand whether you are a real person or a robot. Also, in case of suspicious activity, we may request personal data to make sure that the fraudster is not trying to make an exchange on your behalf.
All your data is stored on the service side and is securely protected by several security protocols. We do not collect, store or transfer personal data of users to third parties. The information you provide will not be used to form a customer base or create newsletters.
3. Why do I need to pass card verification?
Verification of the card will help us to make sure that it was you who submitted the application, and not a fraudster. The card may be stolen or its data may be found out, and then an exchange may be made on your behalf. In case of fraud, we will be able to reject the operation and secure your money. You only need to verify the card once.
4. How to verify the card?
- Log in or register an AnyExchange account.best;
- If you haven’t verified your account yet, then you can do it now. Such verification is optional;
- Choose a more convenient way for you to verify the card:
- enter the card number on the account page, in the “Your accounts” menu via the “Add account” option;
- fill in all required fields on the page of the direction you need. After you enter all the data and click on the “Exchange” button, a message with a link to verification will appear on the page;
- Follow the link to the verification page;
- Take a picture of the front side of the card against the background of the AnyExchange website.best and attach the file;
- Wait for confirmation of the application.
5. How long does the card verification take?
The procedure can take from several minutes to an hour. It all depends on the workload of the operators and when you sent the request. If the application was received late at night or on weekends, it will be considered in the near working hours.
6. Why do I need to verify my account?
It is not necessary to verify the account. But we can request such verification in two cases:
the user’s activity is suspicious and resembles the actions of a robot;
our operators suspected that a third party was making exchanges on your behalf.
7. How do I verify my account?
- Log in or register an AnyExchange account.best;
- Log in to your personal account via the “Account” button
- In the “Personal Data” section, click on “Pass verification”;
- Enter your real surname, first name and patronymic;
- Scan or photograph the first page of your passport or ID card;
- Attach a photo;
- Take a picture with your passport open against the background of our website;
- Attach a photo;
- Submit the application and wait for its confirmation.
8. How long does account verification take?
The procedure can take from several minutes to an hour. It all depends on the workload of the operators and when you sent the request. If the application was received late at night or on weekends, it will be considered in the near working hours.
9. I didn't receive an activation email. What to do?
First check the Spam folder. Quite often, messages from new sites end up in this folder. In order for our letter to appear in the Inbox in the future, click on the “This is not spam” button. If you have spam filters enabled, then double-check their settings. Due to the activation link in the body of the email, it may automatically end up in the Spam folder.
If the letter is nowhere to be found, please make sure that when specifying your mailbox you did not make a mistake in writing the e-mail address. Try to register again. If, when specifying the same e-mail, the error “This account already exists” is displayed, then contact support via the form on the website.
Also make sure that you check the required mailbox (e-mail). When using multiple mailboxes, sometimes you can automatically specify an incorrect e-mail or check another mailbox.
If none of the previous points solved your problem, contact support via the form on the website.
10. I forgot my password. What to do?
To get started, look for your password at the email address provided during registration. After creating an account, an email with a username, mail and password came to her.
If there is no such email, then updаte your password. You can do this in the following way:
- Click on the “Login” button, and then on “Forgot your password?”.
- In the appropriate column, enter the email specified during registration, go through the CAPTCHA and click on “Restore password”.
- An email with a link to password recovery will be sent to the specified email address;
- Follow the link, enter a new password and go through the CAPTCHA;
- Save your new password;
- Use the “Log in” button to log in with your new password.
11. Why should I trust your service?
AnyExchange.best is a very young exchange office. But despite this, we were able to confidently occupy our niche in the currency exchange market. High processing speed, data confidentiality, a team of real professionals, reserves for any tasks, their own payment methods are only a small part of what will help you make an exchange on our website easily and quickly.
The reliability of our service is confirmed by well-known monitoring of exchange offices. Among them are Best Exchangers, Course Expert, eOBMEN-OBMEN, bits.media, GLAZOK, OK Changer and many others.
12. What is the schedule of the service?
We work from Monday to Friday, from 10 to 18 Kiev time.
13. How long will the exchange request be processed?
The application will be processed in 10-15 minutes after receiving the required number of confirmations in the network of the sent currency. The time required to confirm the transaction is not taken into account. We always try to use high commissions to make the exchange happen as quickly as possible.
14. What should I do if I paid for the application after 18:00 or on weekends?
All applications paid after 18:00 or on weekends will be processed on the next weekdays from 10 to 18 Kiev time.
15. I want to exchange a sum larger than the one specified in the reserve. What to do?
Contact the operator via the support form on the website to discuss the details of the exchange. We will try to replenish the reserve as soon as possible.
16. Why did my application get the deleted status?
This was due to the fact that you did not pay for the application on time. All applications not paid within 30 minutes after creation are deleted automatically.
17. I paid for the application on time, but it still received the status of deleted. What to do?
If you paid for the application, but it still went to the status of deleted, then your transaction did not have time to receive confirmation from the network within 30 minutes after creation. In this case, the problem is that you have set a low network commission. Contact the operator via the support form on the website and we will help you make the exchange.
18. The application was paid, but the funds did not arrive. What to do?
Due to the peculiarities of different payment systems, the transaction may be delayed. Do not worry ahead of time. But if the money does not arrive for more than an hour, then contact the operator through the support form on the website.
19. At what point is the cryptocurrency exchange rate fixed?
When exchanging TRC20, ERC20 and Tether Omni, the exchange rate is fixed immediately after the application is created. The exchange rate of BTC, ETH and LTC is fixed at the time of confirmation of payment of the application.
20. I exchanged the cryptocurrency and received a sum less than expected. What to do?
If you exchanged BTC, ETH and LTC, then this could happen due to the volatility of these currencies. Since the rate is fixed only after the money has entered our wallet, the rate could change during the time after the application was created.
This rule does not apply to TRC20, ERC20 or Tether Omni exchanges. If an error occurred during the exchange of these currencies, contact the operator via the support form on the website.
21. Where can I track the status of the application?
You can track this on the application page. The status is updated automatically every 30 seconds. Also, the statuses of all your exchanges can be viewed in your Personal Account after registration. To do this, go to the “Your Operations” tab.
22. Where can I find the history of all my exchanges?
The full chronology of all exchanges can be viewed in your Personal Account after registration. To do this, go to the “Your Operations” tab.
23. Who pays the commission?
Commissions are paid at the user’s expense.
24. I specified the wrong details and paid for the application. What to do?
As soon as possible, contact the operator via the support chat on the website or email us. It will be possible to change the details only if the transaction has not yet been perfect. If the money has already been transferred to someone else’s wallet or card, then we will not be able to help you in any way.
25. Is there an affiliate program on your service?
Yes, on AnyExchange.best has an affiliate program. To participate in it, attract new users. For each exchange they make, you will receive a monetary reward. You can learn more about the rules of the affiliate program in the affiliate program tab in your personal account.
26. How much can I earn on the affiliate program?
It depends on the number of people invited and how much they exchanged. For example, for an exchange of less than 99 USD, you will receive 3% of the profit. And if a person has exchanged up to 1000 USD, then you will earn 4%. You can learn more about the rules of the affiliate program in the affiliate program tab in your personal account.
27. How can I withdraw the money earned on the affiliate program?
You can withdraw funds in your personal account in the “withdrawal of partner funds” tab. The minimum withdrawal amount is 10 USD
28. How is the earned money paid?
Affiliate payments are made via WebMoney in WMZ currency to the wallet specified by the partner when registering in the affiliate program.
29. I sent a request for withdrawal of partner funds a few hours ago, but the money has not yet arrived. What to do?
As a rule, it takes no more than 2-3 hours to process an application. But do not rush to write to the support service if less than 24 hours have passed since the application was submitted – the administrator sees all applications and will process yours in any case.
30. How can I contact support?
You can contact us via the support form on the website or write to the mail
31. I wrote to the operator, but he does not answer. What to do?
The average response time of the operator is several minutes. It depends on the workload and the number of requests. If you wrote to support on weekends, holidays or late at night, then you will be answered in the near working hours.
32. Where can I get the application number to contact support?
The application number can be found in the Personal Account after registration. To do this, go to the “Your Operations” tab.
